HP scan doesn't allow to save the doc

[khlopkov]

Hello! After update on my MAC, HP scan has changed the Name of The document to PREFIX.

Whatever I put in that new column (numbers, letters, 3 signs to 10 signs), the Save button just stays grey. So I cannot actually save the doc.

Please advise what to do

[Dvortex · Accepted solution]

Hello @khlopkov, Greetings!
 

Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips.

I see that you are using MAC Sierra and is experiencing an issue while scanning. I will do my best to help you fix the problem.

I would recommend you to try using HP Easy scan app to scan in MAC Sierra. Go to http://hp.care/2dVzZC9 to get instruction on how to download and use the HP Easy scan app.

Please let me know whether that works for you. Have a good day!

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[khlopkov]

It helped! Thanks a lot!!!!!!

[Dvortex]

Hello @khlopkov,

Great stuff! Glad to know that you were able to fix the issue.

Please consider marking my post as "Accepted solutions" to help other users with the same issue to find a solution more efficiently. Click on "Thumps up" to give me "Kudos".

Visit us again if you have any concerns!

Thank you 🙂