Hard reset on Laser Jet Pro M102w

[Bearoline]

I've been given this printer and I cannot install it on my laptop at all!! It is beyond frustrating, I've tried installing the drivers and recommended softawre, nothing. I've uninstalled everything and installed basic drivers, nope. I cannot find the printer when i connect it to my laptop via Device Manager. I need to hard reset this printer ASAP. It doesn't show up anywhere on my PC no matter what cable or port I use.

[asmita6658]

Hi @Bearoline

Welcome to the HP Support Community. 

Try these steps -

Step 1 HP Print and Scan Doctor -

Click on this link to download and run HP Print and Scan Doctor  

Step 2 Re-install the printer drivers -

1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, type and open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the software and drivers from here.
15) Click on the downloaded file and follow the on-screen instructions.

If the issue still persists, I have sent you a private message with the steps to perform a printer reset. Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Support Community.

Let me know how that goes. 

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