Have cleared paper jam but message won't go away

[Trojada]

I have a paper jam message. I have cleared the paper but the message will not clear. I have looked several times as has my son. I have turned the printer on and off. I have left the printer off overnight and it has still not cleared. I have restarted my pc and has made no difference. I can not print from the computer or the printer while this message is there. Any suggestions would be appreciated.

[The_Fossette · Accepted solution]

Hi @Trojada,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are getting paper jam error on the printer front panel and you are unable to print.

Don’t worry, I assure you I will try my best to get this sorted.

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

http://hp.care/2Eat6Xm

Let me know how it goes and you have a great day!

If this helps, please mark this post as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[IrvingFael]

Hi, does this fixed your problem?