• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
HP Recommended
MFP M477

My printer will not complete booting sequence when I turn it on. It is stuck on the HP and Energy Star screen with the bar only loaded a quarter way.

1 REPLY 1
HP Recommended

Perform a power reset:
First, make sure the printer is plugged straight into a wall outlet and not a power strip, surge protector or UPS.
With the printer plugged in and powered ON, disconnect the power cord from the printer. This will hopefully dissipate any electricity stored in the printer that could be hindering it.
Wait at least 30, preferably 60 seconds.
If there is a power switch, turn it to the OFF position.
Plug the power cable back into the printer.
Turn the printer ON with the power switch.

If it's still stuck on Initializing. Next, power OFF the printer, remove any/all toner/drum cartridges and power ON the printer. See what message(s) it gets. If it's still stuck on Initializing, you may need to reset the NVRAM or maybe even replace the formatter. If it shows to install/replace the toner/drum cartridge, begin replacing the item requested and closing the access door. Continue until the messages no longer come up for items. If you get stuck on Initializing after an item, then that item is likely the cause. Replace it with a new one.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.