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HP Recommended
HP Laser Jet Pro M118dw
Microsoft Windows 10 (64-bit)

I have a new Lenovo laptop and it won't print to any of my printers.  That includes printing to PDF or Document Writer etc.  It tells me it has experienced an unexpected configuration problem 8x8007007e.   I google that and I'm told to type spool in the Run box and then look for drivers.  I type spool in the run box and there is no driver folder.    I can print from programs that are actually on the computer.  It appears to just be pages and information on websites that I can't print.  Can anybody give me any advice on fixing this?  Thanks

1 REPLY 1
HP Recommended

@Lantry

 

Welcome to HP support community.

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.