Solved: How do I Reset my Printer to Factory Settings: Color Laserje... - HP Support Community

HankCT9 · ‎10-06-2017

How do I Reset my Printer to Factory Settings when I don't remeber the password?

Thanks

HankCT9 · ‎10-08-2017

After talking with tech support, here's the secret.

1. Turn the printer off.

2. Turn the printer on, and then, as soon as the HP logo appears, press your finger on the lower right quadrant of the control panel(keep your finger pressed down).

3. When the Permanent Storage Init. message appears on the display, release your finger. The NVRAM initialization starts.

4. When the printer has finished the NVRAM initialization, it returns to the Ready state.

Tech support was VERY helpful.

View solution in original post

Copier-Pro · ‎10-07-2017

Lets try this is not the reset for your model but it might just work.On the control panel enter the service mode by pressing the service button with a spanner.Scroll to reset to factory defaults and reset settings.Hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
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I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
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HankCT9 · ‎10-07-2017

Thanks for the advice, but that didn't do it. What's a spanner?

Copier-Pro · ‎10-08-2017

Normally there is a button with a tool on it or any button that an refer to service mode.Hope this helps.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################

HankCT9 · ‎10-08-2017