How do I contact phone support for a new printer?

[jmpfw]

I have a new HP Color LaserJet Pro M254dw just out of the box.  At step 3 of installation, turning on the printer, I get the message "59.9 Error Turn off and then on."  I've turned it off and on plenty of times, unplugged it, etc., nothing gets me past this error.  I find nothing in the HP support site about this error or this printer (and it tells me my serial number is invalid).  I've been around and around with their non-human support tools and now I need to either talk to a person or take it back to the store.  How do I HP phone support about a new printer?  Thanks for any help.

[Paul_Tikkanen · Accepted solution]

Hi:

The HP customer service number for the Canada and the United State is:  1 (866) 724-8600

[jmpfw]

That worked.  Thanks!  One more question:  I have a support case number for the problem and the store where I purchased the printer is asking me to show the information about the support case (beyond just the number).  How/where can I show information about a support case?  I haven't found this yet with Searches and Virtual Assistant.

[Paul_Tikkanen]

You're very welcome.

Since I don't work for or represent HP, that I wouldn't know.

I suggest you call HP back and ask them how to do that.

[mcprice]

thanks