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- How do I reset the secure password or do a Factory Reset on ...

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08-08-2019
03:50 PM
- last edited on
08-11-2019
10:33 AM
by
Jacky-D
I have done the power off and then hold the left arrow and cancel button and turn on printer,
I am not having any luck getting this password reset, mean while im stuck with no printer in my small business.
Your help would be appreciated.
08-11-2019 12:48 PM
@SHuntington, Welcome to HP Support Community!
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Hope this helps!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee