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How do I unlock device administration on HP Office Jet Pro 8720

Office Jet Pro 8720
macOS 10.15 Catalina

How do I gain access to the functions, I was locked out and no option to log in as admin.

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How do I unlock device administration on HP Office Jet Pro 8720

Hi @PerferMyMac

 

Welcome to the HP Support Community. I'd be happy to assist you with the admin password issue. 

 

Let's try these steps to restore the network to defaults - 

 

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).
2. Touch Network Setup.
3. Touch Restore Network Settings.
A message appears stating that the network defaults will be restored.
4. Touch Yes.

 

If the issue still persists, I have sent you a private message with the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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How do I unlock device administration on HP Office Jet Pro 8720

Upon selecting "Network Setup" I get "This feature is locked by the person who set up the printer". Will look for your private message...

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How do I unlock device administration on HP Office Jet Pro 8720

@PerferMyMac

 

The Home and Back option might not be illuminated. Continue to tap on it. 

 

What screen you see? Can you please send us a picture? 

Asmita
I am an HP Employee

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