How long does "Installing Device" usually take?

[PaulTruckSales]

I already got a printout that says that this printer has been installed - but I still have this window open that says "Installing Device".  It probably been about 45 min and it's 1/4 complete... And I don't really have a slow computer/internet. 

Is this normal? 

Thanks,

Paul

[Flower_Bud]

@PaulTruckSales

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, you're in need of support, 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Have you tried printing any document to test if the printer is installed properly?

Let's try performing root level uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP LaserJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here

Let me know how this goes,

Cheers!

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