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‎11-27-2018 12:49 PM

HP Recommended
Product: HP M1217nfw
Operating System: Microsoft Windows 10 (64-bit)

Used Supply in Use even though it is not.  I started getting this message from a Genuine HP Cartridge CE285A when it was close to being used up around the 1500 page mark. I have updated the firmware with the most current software and have cleaned the contacts on the cartridge and printer to no avail.

 

It is still printing fine but it warns every printed page of a "Used Supply in Use" This printer has printed over 22,000 copies since I purchased it.  So I am wondering if it is time to replace it with a new unit.

2 REPLIES 2

‎11-27-2018 01:47 PM

HP Recommended

So a new toner has replaced the CE285A? And after that change you still receive that message?

 

Is the new toner a Genuine HP toner as well?

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‎11-27-2018 02:28 PM

HP Recommended

As far as whether you should think of replacing your device, I wouldn't go that far. Unless you are having more issues that may be hardware related.

 

This message is harmless, and is not a concern. More of an annoyance than anything.

 

22,000 prints, that thing is just a pup yet. :Wink:

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