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‎02-17-2020 08:17 PM

HP Recommended
Product: LaserJet Enterprise MFP M577

Our IT person who setup our laserJet has left the company and set the Admin such that the Administration part of the menu is not shown (What I have looked at online for doing a factory reset).  Is there a way to reset the printer to the original settings without this access?  If not, is there another way to access the Admin functions to allow this?  I tried to reboot the printer to look for the pre-boot menu but none came up that I could see.  Any help is appreciated.

7 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-18-2020 01:18 AM

HP Recommended

I have sent you a PM with the instructions on performing a partial clean which will clear the password.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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2 REPLIES 2

‎02-18-2020 01:18 AM

HP Recommended

I have sent you a PM with the instructions on performing a partial clean which will clear the password.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎04-17-2020 03:47 AM

HP Recommended

I set the network access to 802.1X (PEAP) with blocking when failed. Other printers worked fine with this solution. But I think I have a network problem with 802.1X. So want to access the local console to clear 802.1X, but I can not log in, I need an access code, not the administrator password. What is this code? Can you help me?

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