How to disable power save on a HP Color LaserJet M452dw

ET_Phone_Home · ‎06-26-2019

I have a couple of new HP Color LaserJet M452dw and I'm trying to disable the power saving setting. The device has been upgraded to the latest firmware but the only options I see is to delay power save for 2, 4 or 8 hours. It would be nice to have a never option (which I need). Am I missing something or do these printers don't have this option?

Thanks!

-E

Repairatrooper · ‎06-26-2019

Based on your question I fired up on of my demo 402 units with the current firmware and you are correct, it appears that 8 hours is the cut off. I have forwarded your question to my engineering contacts at HP and will post back once I hear from them with clarification if "shutdown" means pressing the power button is the only way to get the unit back up again.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

ShlomiL · ‎06-26-2019

Hi,

Sleep Mode cannot be disabled, the printer will enter into sleep mode after the required amount of time, any usage such as printing should wake up the printer automatically via either a USB or a network connection.

Do you see any other behavior? If so be sure to clarify which task is being used and what exact behavior occurs

Auto Power Off will completely shut down the printer, by default it will automatically disabled if connected to a network connection, a USB connection should power on the printer automatically.

Hope that may help,

Shlomi

Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

ET_Phone_Home · ‎06-26-2019

Do you know if pinging the device will reset the sleep timer on the printer? I'm wondering if I can custom create something to keep it alive.

ShlomiL · ‎06-26-2019

I'm not sure, will test it tomorrow and let you know.

What is the exact problem? are you able to print while the printer in Sleep Mode or do you see any other behavior?

Or may you try to achieve any other option while the printer sleeps?

Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

ET_Phone_Home · ‎06-26-2019

Having the device go to sleep is not acceptable in our environment. It's just our preference. Thanks!

ShlomiL · ‎06-27-2019

I afraid sleep mode cannot be disabled for the printer, also with any testing pinging the device will not wake up the device.

Shlomi

Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

Create an account on the HP Community to personalize your profile and ask a question