How to hard reset HP LaserJet Pro MFP M126nw

[Derun74]

I have a 30 plus page document I printed 3 days ago that reprints every time I reconnect my PC to the printer. The PC doesn't show this document in the queue anywhere. I have deleted the printer and drivers from the PC, restarted the PC and the printer is still printing this ghost document! I have done the factory restore in settings in the printer and disconnected the power for an hour as well. No luck getting this doc to stop printing! Please help me get this ghost out of the printer!

The short version:

-The printer is no longer on the PC

-Factory Restore on printer completed

-Disconnected and reconnected to the wireless network

-Printer still printing ghost document

[sandytechy20]

@Derun74

Welcome to HP support community.

Use HP Print and Scan Doctor to check connectivity

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer in not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

Assign manual IP address and that should fix the issue.

1. From the product control panel, press and hold the Cancel button for 10 seconds.

2. Release the Cancel button.

Setting a Static IP Address

Once you know your printer’s IP address, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wireless.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Repairatrooper]

Try this:

https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/cant-delete-print-queue-in-win...