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‎03-23-2018 01:32 PM

HP Recommended
Product: Laserjet m402dn

The paper detection sensor lever on our Laserjet m402dn is broken. We have ordered the replacement part HP p/n: RM2-5375-000CN but here is our problem we are not sure  how to install the sensor without breaking something. How do  you replace the paper detection sensor lever on Laserjet M402dn? Thanks for your help!

1 person had the same question
2 REPLIES 2

‎03-28-2018 03:25 AM

HP Recommended

Hello,

 

The part is recommended to be installed by a HP certified technician only since it involves removal of quite a few parts. Else it could lead to new issues during repair.

 

I would suggest to log in a ticket with HP

I am an HP Employee

I hope this information helps.
Good Luck!
Say thanks by clicking the Kudos Thumbs Up in the post.
If my post resolved your problem, please mark it as an Accepted Solution

‎03-28-2018 03:37 AM

HP Recommended

Hi TSPhillips,

Thank you for choosing HP
I am an HP Employee

 

The part - Paper detection sensor Lever is not a customer replaceable part
It can be replaced only by an authorized trained and Certified Engineer from HP
I would strongly recommend you to contact HP customer care to get a case logged
and get help for onsite visit and part replacement done.
If the products warranty is expired. i would recommend you to take the printer to a nearby HP authorized service center along with the part and get it replaced by paying the service charges only.

 

Hope the above suggestion helps your need

 

I am an HP Employee.
Above is only my personal opinion. Hope it helps.
Please click 'Kudos' if you think this help. Click 'Accept Solution' if this solve your concern.
Thanks & Regards

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