Hp Epring service not working although receiving email to say received.

[David_John1]

Laserjet has lost connection to internet and therefore I can no longer enable HP eprint services, it tells me I have no internet connection although network diagnostic sheet says all ok,  I receive a return email from hp connect to say print job received but nothing prints.  This service was working perfectly before,  I can still print from two other computers on a wifi network, any help would be gratefully received.

Thank you 

David

[senan6806 · Accepted solution]

@David_John1

Thank you for posting on HP Forums,  I'd like to help.

It sounds like a connectivity issue with web services. Most of the web services connectivity issues can be resolved by updating the printer firmware, assigning a manual IP and Google DNS for the printer. Let's try these steps:

Please ensure the printer is up-to-date with its firmware. If you are unsure, you can download and install the latest firmware update from here.

Once you are up-to-date with the firmware, please set a manual IP address and manual DNS servers for the printer. The steps on how to set a manual IP address can be found here

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers.

If the printer is still not able to connect to web services, try the steps available here.

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[David_John1]

Thank you very much for your help, all going well now.

Kind regards

David

[senan6806]

@David_John1

You are welcome, David 🙂

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

Have a great day!