• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
HP Recommended
LaserJet 1320
Microsoft Windows 10 (64-bit)

I just recently upgraded to Windows 10 and the HP LaserJet 1320 printer isn't working. I went to the website and downloaded the correct driver (64bit). The printer shows up in the list of printers when I go to Devices and Printers, but can't choose the printer when I go to print something. If I go to Settings>Devices in Windows I will see the printer listed but I can't set the printer as default, and it says "Driver is unavailable". 

 

Is there a better driver, or a way to fix this issue?

 

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

It is connected via USB, and of course I tried connecting it directly first, which did install a driver, but it had the same result as downloading the driver separately. I was finally able to get it working by installing a different driver, which I can't remember, but this was resolved weeks ago.

View solution in original post

3 REPLIES 3
HP Recommended

Hello, 

 

Are you connecting this printer USB to PC?

  1. Windows 10 should recognize and recommend a driver and install it by itself as soon as you connect the USB to PC while having the printer on.
  2. CLick on add a printer and follow the steps, you can rather let W10 provide the driver or if you are sure you downloaded the right one then browse it and add it.

I hope this works for you.

 

I am an HP employee
HP Recommended

It is connected via USB, and of course I tried connecting it directly first, which did install a driver, but it had the same result as downloading the driver separately. I was finally able to get it working by installing a different driver, which I can't remember, but this was resolved weeks ago.

HP Recommended

I am glad to hear it was resolved.

Thank you for taking your time in replying.

 

Have a god day.

I am an HP employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.