Hp easy start on mac gets stuck on

[jim1110]

Hello !!

While I am trying to install the software for officejet 6950 the hp easy start gets stuck in the following step:

Any suggestions??

Thanks

[senan6806]

@jim1110

A warm welcome to HP Forums! This is a great place to get support, find answers and tips to your technical queries.

HP Officejjet 6850 is AirPrint compatible. With AirPrint, it's easy to print full quality photos and documents from your Mac. If the printer is connected to your home WiFi, then you may use the steps available below to setup the printer with Apple AirPrint.

Please ensure that the printer is up to date with its firmware and Mac is up to date with it's software. If you are unsure you may use the links below to update the printer and Mac software:

Update printer firmware

Update software on Mac 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint or Secure AirPrint in the pop-up menu. Then click Add.

6.) Try to print.

If you would like to use HP Easy Scan and HP Utility, then you may use the links below to download and install them:

HP Easy Scan

HP Utility

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[jim1110]

Hi!! 

I have already done all this...

My Problem was that, while I could print, I couldn't scan (from my Macbook),

Meanwhile Problem is solved by turning off IPv6 in the printers settings!! wow!

Nevertheless thanks for you reply!!

[Raj1788]

@jim1110

It looks like you were interacting with @senan6806, but he is out for the day & I'll be glad to help you out. 

I'm Raj1788 & I'm at your service. 

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

Take care now and do have a great week ahead.

:)Cheers:)