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‎12-15-2025 09:22 AM

HP Recommended

we have a printer hp laserjet 4004dn at our office. It always shows under attached error. I have to oobe reset everyday so that printer works fine. We have installed original compatiable 152 toner cartridges in it but it always shows same error. Anybody can help so that I don’t have to oobe reset everyday. 

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4 REPLIES 4

‎12-15-2025 12:47 PM

HP Recommended

If the printer is in warranty you need to contact HP support since that seems to be a hardware or Toner cartridge failure and HP SUpport can repair or replace the printer.

If my post resolves your issue please click the accepted as solution button under it.


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‎12-15-2025 07:20 PM

HP Recommended

But why it works fine when we oobe reset it. It only shows these error sometime.

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‎12-16-2025 07:48 AM

HP Recommended

You state original compatible cartridges. Are these HP toners or not? If not you will need to install actual HP cartridges to test before HP will even look at it as a possible warranty issue.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎12-17-2025 07:53 AM

HP Recommended

I do not know why it works briefly after a reset, but I do know that if it is in Warranty you should contact HP Tech support since they can replace the Toner and/or the Printer.

 

Volunteers like me can give advice, but we cannot do what HP Support can.

 

I've also seen cases where someone had an in warranty device and they didn't bother to contact support until after the device was out of warranty, and then they had to pay for repairs.

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.

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