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Ohno2
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Message 1 of 4
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I can print, I can Scan, and I can Fax from my printer, I can print but I can't fax from my PC

M1212nf MFP
Microsoft Windows 10 (64-bit)

When I try to fax from my PC I get a message that it can't access the address book on the printer because the printer is turned off.

From the printer I can copy, fax and scan

From my PC I can print and scan but not fax

 

I have updated the drivers and software from the HP site and updated the BIOS

 

I can't find any 3rd party drivers

 

Any Clues?

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Message 2 of 4
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HP Recommended

I can print, I can Scan, and I can Fax from my printer, I can print but I can't fax from my PC

Have you tried the Universal Fax Drivers? Not sure it is compatible with the 1212 but worth a look 

 

https://support.hp.com/ca-en/product/hp-universal-fax-driver-series-for-windows/7529318

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
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Message 3 of 4
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HP Recommended

I can print, I can Scan, and I can Fax from my printer, I can print but I can't fax from my PC

Hi,

the HP Universal Fax Driver would not apply, it does not support the HP Laserjet Pro M1210 Series and will only work with supported models as listed below:

http://ftp.hp.com/pub/softlib/software13/printers/ufd/UFD_Release_Notes2.0.134.0.pdf

 

From the Control Panel select Uninstall a Program and locate your printer software.

Could you please let me know its listed installation date and version?

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Ohno2
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Message 4 of 4
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HP Recommended

I can print, I can Scan, and I can Fax from my printer, I can print but I can't fax from my PC

The fax installer is 1.3.0, the full upgrade package I used from the HP site is - LJM1130_M1210_FW_Upgrade_Security_signed-20150405.

 

The firmware is updated to 20150405 on the printer however the Software is dated 20100428

 

 

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