cancel
Showing results for 
Search instead for 
Did you mean: 
Ali_aa
New member
3 2 0 0
Message 1 of 6
186
Flag Post
HP Recommended

Solved!

I can't install the software

LaserJetpro MFD M127fw
Android 9.0 Pie

The driver I installed from hp which I click "Run" then extracting ... then It says the files related must be deleted then just reboot ! And every time it does that 

5 REPLIES 5
HP Support Agent
HP Support Agent
18,503 18,411 1,057 1,157
Message 2 of 6
137
Flag Post
HP Recommended

Solved!

I can't install the software

@Ali_aa

 

Welcome to HP support community.

 

Are you trying to install printer software on your Android phone?

If yes, try to install HP smart app and connect the printer.

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Ali_aa
New member
3 2 0 0
Message 3 of 6
122
Flag Post
HP Recommended

Solved!

I can't install the software

@sandytechy20

No I have the APP  on my android but the matter is my pc won't install the software

Reply
0 Kudos
HP Support Agent
HP Support Agent
18,503 18,411 1,057 1,157
Message 4 of 6
92
Flag Post
HP Recommended

Solved!

I can't install the software

@Ali_aa

 

Which operating system is installed on the computer to which this printer is connected?

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Ali_aa
New member
3 2 0 0
Message 5 of 6
74
Flag Post
HP Recommended

Solved!

I can't install the software

@Sandytechy20

My system is windows 7 64bit and my printer model is LaserJet Pro MFP M127fw 

I can install the software from hp's web but when it's extracting It says that the system must be rebooted and files must be cleared and the thing is I have no file on my pc related to this 

The problem happens when I wanted to install the software for 2nd time because in 1st time the light was gone in the middle of the operation .

Thank you for helping me 

Reply
0 Kudos
HP Support Agent
HP Support Agent
18,503 18,411 1,057 1,157
Message 6 of 6
37
Flag Post
HP Recommended

Solved!

I can't install the software

@Ali_aa

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation