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Message 1 of 4

I have an error message : reflash 12345

HP Recommended

My printer has error code....reflash 12345


what can I do?


tried the suggestion of..disconnecting power cable 1 to 3 min, plug back into wall outlet...but still has error code

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Message 2 of 4
HP Recommended

Greetings @Whatth3


Welcome to HP Forums and Thanks for the post. 


I understand that you are getting a reflash code error on your printer. Don't worry, I will be glad to help. 

May I know the printer you are using?

How is the printer connected to your computer? (USB or wireless)

What is the operating system installed on your computer?


The issue you are facing seems to be a firmware issue on the printer. 

Let's try to update the firmware on the printer. 

Please connect the printer to your computer using a USB cable. 

Download the firmware for your printer from and enter the product number of your printer to find the right firmware update on our website. 

Run the firmware update and it should fix the issue. 

If the issue persists, please contact our phone support for the upgrade or the service options available for your printer. 


Let me know how it goes. 


Please click ‘Accepted Solution’ on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ‘Thumbs Up’ Icon below.

I am an HP Employee

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Message 3 of 4
HP Recommended

How do I address reflash 12345

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Message 4 of 4
HP Recommended


Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about forum posting, please feel free to send me a private message!

Thank you

I work on behalf of HP
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