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‎06-14-2021 11:46 AM

HP Recommended
Product: PW586DN

Halp! I need a guide to resetting the admin-password in my HP PageWide Color MFP 586! 

 

I just bought the printer, which was a returned item, from a dealer, in fact it´s quite new. BUT: Some other customer got it before me for testing and they changed the admin password - so no one knows the password anymore 

 

 

 

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3 REPLIES 3

‎06-14-2021 12:38 PM

HP Recommended

You will need to perform a partial clean through the preboot menu. The readme file for firmware updating available at support.hp.com shows how to get into the preboot menu and also the steps for updating the firmware, which I would recommend as well while you are at it.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎06-15-2021 07:43 AM

HP Recommended

So by doing a partial clean it will wipe out the admin password?   

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‎06-15-2021 08:03 AM

HP Recommended

Yes, it erases the booting portion of the drive and restores a clean operating system from the backup on the drive which contains no user data including passwords.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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