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‎11-11-2019 12:17 PM

HP Recommended
Product: Laser Jet M402
Operating System: Microsoft Windows 10 (64-bit)

My printer has always recognized 192.168.1.1 and worked fine for 4 years now.  I bought a new laptop  this week and had it connected and printing just fine 2 days ago.  Now the printer will not connect to IP address 192.168.1.1 and keeps displaying the 169.254...

I looked at similar postings and checked my router.  The solution for someone else was to change to WPA.  My router is set to WPA .  So that did not fix it.  

 

I have reset to defaults to see if it would go back to 192...  No luck.

 

I have also downloaded updated driver.  

 

I can plug into the printer with my USB and print just fine from this one computer.  But all others will not connect by wireless.

 

Any suggestions?

 

4 REPLIES 4

‎11-11-2019 12:57 PM

HP Recommended

The address it is showing is called a private address. This is auto assigned if the printer is unable to get an address from the DHCP  server, which in this case would be your router. Are you connecting wireless or wired? 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎11-11-2019 01:28 PM

HP Recommended

Wireless

‎11-11-2019 03:58 PM

HP Recommended

Have you changed your passphrase recently? It sounds like the printer is not able to negotiate with the wireless to obtain an address.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎11-11-2019 04:03 PM

HP Recommended

No, I have not changed the password.  I can connect fine wireless to internet through router on my desktop, and 3 laptops.  I am using the same IP address and same password for all.

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