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‎01-18-2021 05:26 AM

HP Recommended
Product: MFP M277dw

I have a US bought M277dw printer. I recently purchased high yield cartridges (201X) from the USA to replace my 201A cartridges. I installed the cartridge and get an incompatible cartridge error.  I've tried all online suggestions to fix the problem.  I updated the firmware.  I confirmed that the cartridges are not counterfeit.  I at first suspected maybe it was a regional issue - but printer and cartridges are HP products purchased from the US.  HELP!!

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1 REPLY 1

‎01-21-2021 03:05 AM

HP Recommended

@jsddsgilbert, Welcome to the HP Support Community!

 

Kindly follow the steps mentioned in this document to check if this is a regionalization issue - "Incompatible <color> supply" displayed on the control panel

 

Also, try the steps mentioned in this document - 'Install Black Cartridge' Displays

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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