Incorrect country entered during initial setup

[Help12345]

Hello!

I accidentally entered the wrong country during the initial setup on my HP Color LaserJet Pro MFP M277dw and cannot find the option to change it to the correct one. I have tried resetting to the default settings but this does not allow me to change the country. Any advice would be much appreciated.

Many thanks in advance!

[Jeet_singh · Accepted solution]

Hi @Help12345,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

As I understand you have selected the wrong country while setting up HP LaserJet printer. Don't worry as I have a few steps to help you get through this concern,

Let's start by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Restore Defaults:

1. On the product control panel, touch the Setup button.
2. Scroll to and touch the Service menu.
3. Scroll to and touch the Restore Defaults button, and then touch the OK button.

The product automatically restarts.

If the issue persists, I would suggest the next step would be to perform an NVRAM reset on the printer. I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

Let me know if that helps. Thank you!

Cheers 

[doclucas]

I am having the same problem with MFP m477fdw and none of the steps worked.

Can you please send me NVRAM reset instructions?

Thanks

[awani]

make a permanent storage initialize, view in link

https://www.youtube.com/watch?v=Pe0Ar1TyBHY 

[doclucas]

Thanks. Worked!

Oddly I can't find Thailand on the long list of countries. Printer imported from the UK. Any way to have Thailand on the list? 

P.S. The same exact model is available in Thailand and is being supported via HP global warranty.

[Udo3541]

Hi

I have the same problem - at the first initialisation I put wrong country and now I can't change it to Italy.

I did like in video - everything sucesfull: "Permanenet storage init." But printer did erase all settings like WiFI, but it didn't ask me for the country.

So can you help me please.

I have a new: Color Laserjet Pro MFP M477fdw.

Thank you

Uros

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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