Ink Cartridge Stuck

[MooreCreative1]

My ink cartridges are stuck to the far right side. I've completed all the trouble shooting and can't resolve the issue. Getting paper cartridge stuck error; There is no paper stuck inside. Computer cannot find printer. Getting fed up and about to chuck it in the burn barrel! Any suggestions?

[Jeet_singh]

Hi @MooreCreative1,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand that you are getting a “cartridge stuck error” message on your OfficeJet printer. Appreciate all your efforts. I will certainly do my best to help you with the issue!

To provide you with an accurate solution, I'll need a few more details:

Have you checked for any obstructions inside the printer?

Have you tried to clean the cartridge contacts as well as the rollers?

I would first like you to clean the paper path inside the printer. Unplug the printer from the wall socket, use a lint free cloth and try and wipe clean the carriage path / paper path thoroughly inside the printer. There might be very small debris or dust particles which might be causing slight issues for the free carriage movement. Cleaning the carriage path will help us fix the issue. Also, try and move the carriage manually using little force.

You can check the detailed steps here: A 'Carriage Jam' or '0X610000F6' Message Displays for HP Officejet 7500A (E910a and E910c) Wide Form...

Once done, I need you to perform a power drain to clear the error message on the printer. Here are the steps:

• Remove the cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

If you have followed these steps and still having the issue. I would suggest this could be a possible hardware failure. I would recommend you contact our HP phone support for available service related options. 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Copier-Pro]

I will try and assist.You will need to get the cartridges to move so i will try and explain how i normally do this.If you open the door as to replace the ink look to the left inside the machine and find the gear that is on the shaft for feeding paper.Switch the machine off and turn that gear by hand and try to release the carriage unit.Once the carriage unit releases move it to the centre of the machine and take out the ink.switch on the machine without the ink and wait for the machine to ask for the ink.Install the ink and try the machine.Hope this will help.

[MooreCreative1]

I DONT KNOW HOW YOU GOT THIS PIC BUT MINE IS ENCLOSED IN HOUSING WITHOUT ACCESS. I CAN SEE THE METAL ROD BUT THATS ALL.

[Copier-Pro]

Sometimes these are closed depending on models.All you need to try is to  turn this roller and see if  you can get the ink cleaning tray to release.Then move the carriage by hand to remove the ink.Hope this will help.

[pats5]

I have HP officejet 6700.

I put a new black ink cartridge in and it got stuck.  There is no paper jam.  Please tell me how I can fix this.

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you