Ink smearing when printing Avery laser labels

[norristaylorco]

I am setting the printer settings to "labels". We are using Avery laser labels. We only use original HP toner. When printing labels, the ink is beginning to smear and flake off with the lightest touch of a finger. The ink is not fusing totally to the laser labels. I am resorting to using the large Konica printer in the back of our office to print labels. They print perfectly on the Konica.  We bought this printer on 9/5/2017 so it is less than one year old.  Does anyone know of any other "tweaks" that could be done to improve this printing.

[Jim_Asman]

There is likely a setting under printer preferences somewhere whereby you can set the fuser temp to high or low, depending on the paper type. I just had to do this a couple of days ago for some envelopes. If there is a paper type "labels", then you would undoubtedy want to se it to high. Perhaps someone with knowledge of the driver can advise. In my case, I was able to do it on the printer control panel.

[norristaylorco]

Thanks for the reply. I have searched everywhere for that setting, but cannot find it. I do find that the unit is still under warranty and so I will attempt to call HP next week and maybe they can tell me what to do. It used the print labels just fine, but we've had it for 10 months now and it now prints lousy labels.

[Jim_Asman]

With my printer, I had to first enable "fuser config   YES NO" to YES, and after that the fuser stuff became visible for setting. Let us know how you make out.

[norristaylorco]

The problem is now possibly solved by going to the control panel on the printer and resetting it to factory defaults. I've just printed 3 pages of labels with no smearing.