10-29-2017 09:15 PM - last edited on 10-30-2017 08:17 AM by danny-r
When I first got the printer, I had the same problem. One of the tech people gave me a list of things to do which included some registry work and it fixed the problem perfectly. Sadly, I lost the list and much to my anguish, my operating system took a leave of absence. After a reinstall of the 64 bit version of Windows 10, the problem has reappeared. I sincerely hope that the tech who guided me down this path before will resurface and share their wisdom again.
Solved! Go to Solution.
10-31-2017 07:30 AM
Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you.
I understand that you are unable to connect your HP LaserJet Pro MFP M125nw to your computer.
This issue could occur if the drivers are not installed properly.
Let's go through a few steps to uninstall and reinstall the drivers:
Step 1: Uninstall the Drivers:
Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)
Also, please follow the steps provided below to completely remove the printer software from printer properties.
Steps to remove printer driver files from Print Server Properties:
1. Open the Print Server Properties dialog window by doing any one of the following:
(a). Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.
(b) From the Start menu or the Start screen and open Devices and Printers. Select any printer and then click "Print server properties" at the top of the window. Click on the Drivers tab.
2. Select the printer driver you wish to uninstall.
3. Click the Remove button.
4. Select "Remove driver and driver package" and click OK.
Step 2: Download and install the Drivers from the link: Full Software and Drivers
Let me know how this works.
You have a good day ahead.
10-31-2017 04:17 PM - last edited on 10-31-2017 04:27 PM by rick-s
Thank you so much. It took two attempts to get all of the software removed and I ended up removing ALL HP associated software to get it cleaned out. When I went into the printer file, I found two HP printers in conflict. One of these printers I have never owned. It two restarts to get them both out.
Once everything seemed happy, I utilized the disk that came with the computer. The install verified that the disk was the most current available. The install started and ran through completely clean.
11-01-2017 09:46 AM
Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
Visit us again if you have any concerns!
Thank you again and may you have a wonderful day and even better tomorrow 🙂
I am not an HP Employee
12-22-2019 12:25 AM - edited 12-22-2019 12:25 AM
New desktop with windows 10 tried installing Laserjet MFP M127fn driver and experiencing this problem. Printer is not showing in Devices and Printers nor Device Manager. The HP intall software talk to the printer as it can detect when USB is pulgged in to commence detection. 20 mins later the 99% error.
12-23-2019 08:29 AM
Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
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