Installing drivers for HP Color Laser Jet Pro MFP 3301cdw using HP Easy Start. Locks up at 96%

[JMR-TX]

Installing drivers for HP Color Laser Jet Pro MFP 3301cdw using HP Easy Start. Locks up at 96% INSTALL ON THE PRINTER SECTION.

[Hawks_Eye]

Hi @JMR-TX 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand the HP Color LaserJet Pro MFP 3301cdw installation is consistently stopping at 96% during the HP Easy Start printer installation phase on Windows 11. This can occur when Windows is holding a previous print connection or when the installer cannot complete communication with the printer.

Please try the following:

Cancel the current HP Easy Start installation and restart the PC.

On the printer control panel, print a Network Configuration or Information page and confirm the printer shows a valid IP address.

From Windows, open Settings > Bluetooth & devices > Printers & scanners and remove any existing entries for the HP Color LaserJet Pro MFP 3301cdw.

Open the HP App, select Add Printer, and set up the printer again using the printer's IP address if it is not discovered automatically.

If HP Easy Start continues to stop at 96%, download and install the Full Feature Software and Drivers for the HP Color LaserJet Pro MFP 3301cdw from HP Support, then run the installer as Administrator and complete the setup using the network connection.

Temporarily disconnect any VPN connection and ensure both the PC and printer are connected to the same network during installation.

After installation completes, print a Windows Test Page to confirm the driver is communicating properly with the printer.

Please let us know whether the printer is connected via Wi‑Fi, Ethernet, or USB, and whether the installation stops at 96% every time or eventually displays an error message. This will help us guide you further if needed.

Take care, and have an amazing day!

Regards, 

Hawks_Eye