Issue printing single check with HP Color Laserjet Pro MFP M479fdw

[jillSLG]

Just purchased this new machine.  Having issues printing a single check.  Works fine with full sheet of checks (3) but when I only have one (last one on the page) the check gets "jammed" in the printer and won't print.

[tonerspills]

This sounds like it might be a paper size mismatch between the print driver on the computer and the paper size in the printer.

Are you printing from tray 1 (the bypass tray) or trying to feed them from tray 2?

Is it an 8.5x11 sheet of paper, or is this some type of perforated paper that your tearing off previously printed checks?

[jillSLG]

I am printing from Tray 1 - the bypass tray

The checks come as 8.5 x 11 and works fine with all 3, however, when I have the last check of the 3 (which is perforated) that is when I have it jam and not print.

[tonerspills]

I'm a little confused. So it works fine if you print 3 checks which is an 8.5x11 sheet.

When you print just the one check- are you tearing it off a the perf so the paper size would be roughly 2.83x11 (3.6x8.5)?

[jillSLG]

when it is a full sheet of checks (3 checks) it is 8.5 x 11

when there is just one check left it is 8.5 x 3.5 (however with the additional paper at the bottom is is actually 8.5 x 4

[tonerspills]

I had to go to the HP store to find the supported paper sizes for this printer. I could not find them in the User Guide other materials available to customers. The printer is most likely jamming because of the internal timing. You would need to try and set up a custom page size for the exact sized piece of paper, or try to use one of the supported page sizes shown below. Due to the way the paper you are printing on is handled inside the machine, it may jam if it cant correctly hand off from one set of rollers to the next. 4x8.5 would be 120cmx255cm. You would most likely need to print this from Tray 1, feeding the 4" wide piece of paper. Trial and error and you may be able to do it 🙂

Please don't try taping the single check to a piece of paper and feeding it, the page will make turns as it goes through the device, and tape stuck in a color printer is not good 😛

Media sizes supported

Tray 1, Tray 2: A4; A5; A6; B5 (JIS); B6 (JIS); 16K (195 x 270 mm, 184 x 260 mm, 197 x 273 mm); 10 x 15 cm; Oficio (216 x 340 mm); postcards (JIS single, JIS double); envelopes (DL, C5, B5); Optional Tray 3: A4; A5; A6; B5 (JIS); B6 (JIS); 16K (195 x 270 mm, 184 x 260 mm, 197 x 273 mm); 10 x 15 cm; Oficio (216 x 340 mm); postcards (JIS single, JIS double); Automatic duplexer: A4; B5; 16K (195 x 270 mm, 184 x 260 mm; 197 x 273 mm); Oficio (216 x 340 mm)

Media sizes, custom

Tray 1: 3 x 5 to 8.5 x 14 in; Tray 2, optional Tray 3: 3.94 x 5.83 to 8.5 x 14 in

[jillSLG]

there is no option in quickbooks to reset paper size  It does give the option of how to feed single check but I have tried them all and they do not work  If i print it from the center it does not line up and it prints it the wrong way