J4580 Print Cartridge Problem : [Tri-Color] Refer to Device Documentation

[Bucephalas69]

Just taken delivery of a J4580.

Managed to print 3 A4 pages before the dreaded "Print cartridge problem......." is displayed.

Cleaned the print heads (of a BRAND NEW printer & inks) and still no luck.

Windows7 64bit driver also refuses to display ink levels.

Out of interest I installed the drivers (on disc supplied) on my laptop with XP Proand it's just the same result.

Many years of experience with Epson has taught me to stick with Canon for quality and reliability. I only got the hp because the company provided it via Pcworld. Judging by the amount of people with the same problem across many hp products, i'll stay away from this rubbish in the future!

Buy a Canon! It blows the competition away!:smileymad:

[Bucephalas69]

Btw,

Windows 7 drivers don't tell you which cartridge is the problem but Xp driver does.

[litalat]

I have the same problem. OK the printer is not OK- fine, but why can i just send fax or scan somthing?!! what's the point with 3in1 if you cannot work with it at all?!

nothing i did helped, beside buying new cartrige, but it's not the solution, buying a new one every other week!!!!!

plz anyone fixed it before?!

[cdhascall]

Good luck with this issue.  I made OfficeMax take the junker back, last summer and (knock on wood) have not had the same issue.

[alexhopi]

i ve the same problem and mY hp 4500 OFFICE JET WIRELESS

is saying the same

Print Cartridge Problem : [Tri-Color] Refer to Device Documentation

this must ne a some software bug is it possible to fix it somehow

contact me to [text removed for privacy]

[awilderdrake]

FIXED: there is a back-up printing function.  Just remove the offending cartridge and close the door, press ok and it will go back to printing black and white only (or if the prolem is with the b+w cartridge, color only).

If you care, you can try cleaning the print heads: http://support.hp.com/us-en/document/c01818839

But if that doesn't work at least you don't have to throw the printer away.

[HPJunkee]

The tri color cartridge fails to work. I keep getting the Tri Color problem and keeps saying refer to product documentation for troubleshooting which is total junk. I tried everything and it just doesn't work.

[hpPLEASEhelp123]

I read all the messages below and all thr is questions, where are the answers??? I ve the exct same problem and thr is still lot of ink in the carterage and it keep showing that message on the printer lcd. what to do now???

[badepapa]

where will i get device documentation

[20164me]

c4750 error message: Print Cartridge Problem...

I cannot get any answer on the HP site. I think their site is VERY NOT user friendly.