LACK OF RESPONSE FROM SUPPORT

[CurtisV]

I reached out to HP Support about my computer - Printer Color Laser Jet Pro MFP M479fdw. I spoke to someone at 2:40 PM (PST) on Tuesday, December 9, 2025. We set an appointment for them to call me on Wednesday Morning, December 10, 2025, at 8:00 AM (PST). At 8:45 AM, I still had not received a call. When I called the Support Number, the guy wanted to know who I spoke with.  At that time I did not have his name, so he looked it up and said it was "Marcus" and that he would call me back in 10 minutes. 

NEEDLESS TO SAY!!! That was a LIE, Marcus did not call me back and the Printer is still having the issues. The one thing that as a consumer, and a customer, I do not appreciate is the fact that your support team is unreliable and unhelpful. 

I will make sure to spread the word about the service and response I received from HP (Non) SUPPORT

[Dragon-Fur]

@CurtisV 

Welcome to the HP Community --

HP Support does not free-print phone numbers or chat on the Internet.

According to the documentation I can find on this model, it was released in 2019.

HP Support accepts online submissions for in-Warranty devices.

If / when the submission is accepted, you will be provided a case number and contact information for your region.

Start here:

 HP Support virtual repair center

Printers

 Contact HP Support – Printer Support

HP Support  HP World-Wide Support

In-Warranty Products – Case submission for Warranty Repair

Select your region and follow the prompts

HP Support - Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

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Dragon Opinion

It is fortunate that "Marcus" never called you back.

I doubt you were ever even close to HP Support.

It's common -- there are thousands of scam sites and it's easy to trip over one of them.

As long as you do not give out your bank information or let the scoundrels into your computer for a walk-about in your file system, the damage might be limited to having been made wiser the hard way.

READ – Be Informed – Be Aware

 HP Fraud Alert: Protecting Yourself from Scams | HP® Official Site

 HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

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Out of Warranty?  What to do...

For those of us who are "Out of Warranty", submitting a Warranty repair request to HP Support is not an option.

Open your device HP Product Home

Select Category Troubleshooting to find help for common issues.

OR

Select Category Setup & User Guides > Find and open the user manual for your printer.

HP Support does not generally provide free service for out-of-warranty devices.

Our HP Community is not HP Support; we do offer online help free of charge.

Reminder – New Post – Post New Question

 When you submit your question to the Community,

Increase your chances of receiving an answer ---

For example,

• Provide the model of the device > Product Home > and the Operating System / version

• Do NOT include the serial number or any private information in your message -- What?  We cannot make use of the private information and you should never post such in a public forum.
• As best you can, describe the issue for which you are seeking our help.
• Include steps you have used to fix the problem.

 Post New Question

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Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

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OR

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OR

HP Color LaserJet Pro MFP M479fdw  

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