LCD monitor became white

[Ranive]

Hi,
I am using HP Color LaserJet Pro MFP M176n
The printer was working for 2.5 months. After a power cut in the office, the LCD monitor became white. Two icons (the exclamation mark and the one above) started blinking.

I tried to connect the printer to other laptops, re-installed the drivers – nothing help.

I also tried to replace the power cables and there were nor results.

Following the advice published on the HP forum I tried completing NVRAM reset. The display showed “Permanent storage init”. The printed started making noise, which lasted approximately 40 seconds. After that there was no progress – “permanent storage init” does not disappear, and when I press the buttons there is no effect.

Thanks in advance!

[Jeet_singh]

Hi @Ranive,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I see from the post that you are having issues with your HP LaserJet printer screen is blank white. Don't worry as I have a few steps to help you get through this concern,

Let's try to perform a Hard reset on the Printer and Make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, click here: http://ftp.hp.com/pub/softlib/software13/printers/IPG/M176/HP_M176_FW_Update_20160926.exe

If nothing works, I would suggest this could be a printer hardware. I would recommend you contact our HP phone support for further assistance. Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[Ranive]

I have never encountered a support service, which is less professional than in HP (though I should admit that the forum performance is ok).

My printer suddenly stopped working after a brief power cut.
Firstly, I have followed all instructions about cold reset. It did not help, and, following your recommendation, I filled in the form for contacting support staff.

My first step was to contact you through HP Facebook Russia. More than two hours elapsed and still I received no reply. Then, I decided to contact USA online support. I received a reasonably prompt reply from George, who opened the case ID 3038233897 and told me to call to the UK on +44 203 027 7238.

Having called there, I was informed that they have stopped helping with printer-related issues 1.5 years ago and deal with server equipment only. They also informed me that I should call South Africa on +27 117 851000 (they also gave me a wrong country code, I had to google to find a proper one). Having called their South African office I was informed that they did not deal with printers either and that I should call +27 21 672 4036, where my case ID was inquired about, and I was informed that I should call +27 11 234 5872 instead.

I decided not to give up. Having called +27 11 234 5872, I was informed that there is a support office in Tanzania. I was given the new phone number +255 222 110 808. I asked what should I do if the number would be unavailable/inaccessible (which a frequent scenario in Tanzania). Yet, they informed me that there was only one phone number of HP support in Tanzania.
When I called +255 222 110 808., I was informed by the operator that the number did not exist.
I am very much disappointed with the HP support, and I really believe that it is easier throwing the printer to trash than to receive some reasonable and timely advice from them.

[Jeet_singh · Accepted solution]

Hi @Ranive,

Thank you for posting on the HP Support Forums,

I have brought your issue to the attention of an appropriate team within HP. 

They will contact you shortly and likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

If you wish to show appreciation for my efforts to help you out, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[ARAT3]

I am using HP OFFICEJET PRO 8600 ALL IN ONE, and my LCD display went white as well. I figured out how to change the display. However, I cannot find the product I need. Can anyone help and let me know where to purchase products that are no longer in existence to my computer.

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
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Thank you