• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Locked

‎10-13-2025 12:34 PM

HP Recommended

Have an HP Laser Jet Enterprise M605, and the paper keeps jamming when pulling paper from Tray 2 or Tray 3.  When using the manual feed or envelope feeder, it works just fine. The paper from Trays 2 and 3 seem to have problems feeding into the fuser, as the image is on the jammed pages but it can easily be wiped off. The problem started when trying to pull paper from Tray 2. Before I tried to print from Tray 2, it printed from Tray 3 just fine, with no jams. However, when I tried to print from Tray 2, the paper jammed, and now it is jamming when feeding from either Tray 2 or Tray 3.  I removed the paper trays and the toner cartridge and cleaned the inside of the printer with compressed air and alcohol swabs, but it still jams.

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.