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HP Recommended
Color Laser Jet Pro M252dw
macOS 10.15 Catalina

My printer has started printing crooked. I print a lot on sticker paper. & feed it through that tray in the front that takes a sheet at a time. It’s been working perfectly fine forever except for now. I checked to see if there was any stick paper but I don’t see that. Any help would be appreciated. 

3 REPLIES 3
HP Recommended

@Rodznadia, Welcome to HP Support Community!

 

I see you have issues with printing on sticky paper, let us try to isolate and resolve the issue.

 

Have you tried loading the regular plain paper through the front tray? Does the output look good?

What happens when you print from the default tray?

 

Meanwhile, try the steps below-

 

Reset the printer

  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

HP Recommended

I followed instructions, and it did not fix my issue. Sheets are still printing crooked.

HP Recommended

@Rodznadia

 

Thanks for replying!

 

Have you tried loading the regular plain paper through the front tray? Does the output look good?

What happens when you print from the default tray?

 

Keep me posted.

 

TEJ1602
I am an HP Employee

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