06-19-2019 12:10 PM
Requesting help to get this printer to work wireless with my laptop iMac- pro . After much difficulty and NOT per the written instructions, I did get the wireless modem to connect to the network and Mobile devices can print. The laptops can not connect
06-21-2019 02:38 PM - edited 06-21-2019 03:39 PM
Please ensure your Router can forward Bonjour packets. Bonjour is Apple's implementation of zero-configuration networking which enables automatic discovery of computers, printers, and services on IP networks. You need to contact your ISP to confirm if the Router supports Bonjour
Ensure the Printer is connected to 2.4 GHZ Network and not 5 GHZ
Are your iMac and printer connected to the same Network?
Next perform a Ping Test to confirm that the Printer and iMac are communicating
- Obtain the IP address of the printer by clicking on the Wireless icon on the printer
- On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
- Check the second box that says Send only > 10 pings
- Click on ping > Check the results at the end if any packets are lost
Note: There should be 0% packet loss if the printer and Mac are communicating
Keep me posted 😊
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