01-13-2020 08:02 AM
The printer light is green, the status on Windows printer list and in printer properties shows on line and ready. The print jobs enter and leave the queue as normal, with no error messages. But nothing prints either from a networked computer or the computer that it is attached to locally. The drivers being used are the Windows 10 LaserJet 1022 class drivers which have been working fine up to now.
01-15-2020 09:01 AM
Welcome to the HP Support Community.
Are you able to print a test page from the computer?
Let's run the HP Print and Scan Doctor:
Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93
If the issue persists, let's do a root uninstall and reinstall of the software:
Unplug any USB cable, if any, before doing this.
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13.) Open up the run command with the "Windows key + R" key combo.
14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.
15.) Restart the computer.
Once done, please download and install the software from here:
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee
01-17-2020 06:28 AM
Hi Betty0610, thank you for the response. When I attempted to print a test page, it cycled through the queue like everything else and vanished into the ether with no output or errors from the printer. Basically, it is acting like it is dumping everything to an old fashioned print file somewhere instead of the printer. I also ran Windows printer troubleshooter with no result. Unfortunately, I am currently unable to run the hp scan doctor at the moment as we had to swap in a different printer temporarily, and won't have any time free for the next few days to swap it back and experiment properly. Hopefully that will change after the beginning of next week, and I will post again with the results.