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‎11-11-2020 02:28 PM

HP Recommended
Product: LaserJet M281cdw
Operating System: Microsoft Windows 10 (64-bit)

Printer was working fine then suddenly I see "Supply Problem" and can't use the printer anymore.  The cartridges are original HP branded cartridges.  The message indicated it is the black cartridge so I replaced it but still get the same error.  The firmware is Oct 20, 2020 so I suspect the recent change is causing the issue.  We probably have not tried to use the printer last since before that date.  I have tried unplugging and I have tried cleaning the contacts to no avail.  Is there a way to go back to the old firmware?

Category:
3 people had the same question
3 REPLIES 3

‎11-12-2020 06:58 AM

HP Recommended

Hello, 

 

May i know the below info to help you better ?

  • Is the printer connected in LAN ( Ethernet cable ) or Wireless or USB only ?
  • Did you see Error 79 being displayed on the printer display ?
Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

‎11-12-2020 07:28 AM

HP Recommended

Printer is connected via lan cable.  The only thing showing in the display is "Supply Problem" with a graphic depicting the black toner.

 

I was mistaken in my original message.  The cartridges are not OEM.  Perhaps I will try an OEM black cartridge to see if that gets me going again.

‎11-12-2020 07:40 AM

HP Recommended

I would have suggested the same. 

I shall wait for your reply.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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