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‎05-09-2016 01:30 PM

HP Recommended
Product: A8P79A

This unit is getting Scanner Error 16, but that error is not listed in the User Guide or the Service Manual. Does anyone have an idea what component might be the culprit?

 

TIA

 

Kepps

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-18-2016 12:16 PM

HP Recommended

I replaced the ADF Assembly to fix the problem.

View solution in original post

Tags (1)
2 REPLIES 2

‎05-18-2016 08:48 AM

HP Recommended

Scanner Error 16 usually points to the scanner not being able to find it's home location.  It can also occur when the flat flexible cable to the scanner becomes loose.  You can try to power cycling the unit; however, most likely the unit will need to be serviced.

Though I work for HP, My posts express MY opinion, and not those of HP.

‎05-18-2016 12:16 PM

HP Recommended

I replaced the ADF Assembly to fix the problem.

Tags (1)
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