LaserJet M602 - 49.4a.04 Error

[johnfroehlich]

We have a LaserJet M602 that had been functioning fine for over a year. Yesterday, the printer stopped printing and dispalyed a "49.38.07 Error"

We updated the firmware to the latest version (2300331_377983), power cycled the printer as per the HP instructions, but the printer now returns a "49.4a.04 Error"

If I unplug the N/W cable from the printerand power cycle it, it comes up to the "Ready" screen. I can print Configuration page, Current Setting page, etc. If I plug in the N/W cable, the "49.4a.04 Error" comes up within a few seconds. I can access the printer via the WEB interface, view all of the Network settings, etc, so N/W communications appear to be functioning correctly.

Any ideas or input on the source of the "49.4a.04 Error" would be appreciated.

--Thanks, John

[Imagenet_Tech · Accepted solution]

Hello, I would clear the print jobs then try to run test prints to see if the machine comes back with the error code. I am wondering if it is a corrupt file that is causing that error code to appear, sometimes a 49 error code can be just corrupt data/file hitting the machine. Also, I would try connecting the printer to a laptop off the network to see if you are able to print or to see if the error code comes back. Usually, if you have no issue printing from a laptop off the network, then there is something on the network that is causing that error to pop back up.

Hope this helps.....

[davidzuts]

The poster above is correct. More than 80% of the time 49 errors are caused by corrupt print jobs. Most of them are pdf files.

[johnfroehlich]

Thanks for the help. It seems there was a job in the queue that was 1/2 printed and must have hung the printer up. Once the job was cleared the error went away. Thanks for the tip.

[jefftscosche]

I'm having a similar problem. I have an HP m603. Yesterday I got an error:  89.19.5C. An HP thread recommends that I update the firmware. Since I've done that I'm getting the error: 49.4a.04. I've cleared the print que and cycled power on the printer. I notice if I cycle power with the network cable plugged in I get the 49 error right away. If I unplug the network cable then cycle power the error code is gone. I can then plug the network cable back in and the printer is only good for one print job before it gives me the 49 error.

Please help.

[Imagenet_Tech]

Hello, when you got the 89 error code, was it from files you normally print? Or has anything been installed recently? Sounds like something on the network is still hitting that machine causing the 49 error code. I would check the que again and see if anything is stuck, or beyond that there might be something in the background that is causing the error code. Try this, connect to a laptop not on the network to run test prints, also to see if the 49 error code comes back. If it does not, then I would get with IT or look into having your workstation checked, my guess is there might be something on your workstation the printer does not like causing it to give the 49 error code.

Hope this helps.....

[jefftscosche]

We have end of the day reports that print from one our servers. We've been doing this on a regular basis. Infact the same model printer is set up next to this one in question to run the same print jobs. They basically are set up as twins so instead of printing 2 copies form one printer they are printing at the same time. Each printer soes about 700 prints a day. We've logged in to our servers and computers to cancel all the print jobs, but the strange thing is if is a corrupt file wouldn't the other printer have the same error? The only thing that is diffrent between the two is their firmware. I only updated the one that is having the problems. I downloaded the firmware ljM601_602_603fw_2300331_377983 from HP. I've looked to find the previous version to see if that would fix the problem, but no luck. 

I will try and isolate the printer to one computer and see if that is a viable solution. Thanks for the advice.

[ldavis1224]

---

Hello,

I am a Systems Engineer for a law firm and we have deployed over 100 of these M600 printers.  I have users reporting this 49.4a.04 error when they try to print to certain web pages.   the Verizonwireless.com site is one that can generate this error.  I've been able to duplicate the error myself on completely different M600 than the ones the users are using, and all of our M600's have been updated to the latest 07222013 firmware update.  The other annoying thing is there is no choice but to reboot the printer.  There is clearly something wrong here.  Has anyone received resolution in relation to this?

Thank you,

[Imagenet_Tech]

Hello, how are you deploying the firmware? Over the network, for example from a print server? If this is the case I would try to flash firmware straight to the printer from a laptop off the network. Reason being, I have a customer that deployed firmware to their whole fleet over a weekend from their offsite servers and the result was not good. Some machines lost connection, amung other things. But I would suggest flashing directly to the machine and not through the network. Also, clear que before connecting back to the network.

Hope this helps....

[mickest]

Seen this error over the past 5 years printing Adobe PDFs to HP printers.  Firmwares sometimes corrected it but I found that using a different PDF reader doesn't cause the 49 error.   I've used Foxit reader for same PDFs that caused the errors and they print fine.

Another solution that I implemented was created all the print queues with Universal Post Script drivers....I do remember at my last company that we stopped getting the 49 errors after that.

Mickest