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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-06-2019 05:34 AM

HP Recommended
Product: HP LaserJet P2055
Operating System: macOS 10.13 High Sierra

After what I believe has been a recent security update to macOS 10.13.6 High Sierra, I have started having difficulty in printing from my LaserJet P2055.  Firmware is updated and the HP website isn't too clear on installing updated drivers for Mac hardware.  I am getting a selection of message such as 'Printer not connected' when it clearly is.  I can see the green light showing data transfer but nothing ever prints and when I go to the printer queue, the  document is either on pause, or I see the 'Printer not connected' message.

 

I have tried to ensure the Firmware is updated and now see USBCnt=0 message which I believe is a message indicating the firmware HASN'T updated successfully.

 

Can anyone shed any light on what I should try next?


Thanks in advance.

 

Rob P

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