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‎02-24-2020 07:12 PM

HP Recommended
Product: M102W

LaserJet Pro M102w was not printing a .pdf correctly.  I powered it off.  Upon powering it back on it could not be located on the network.  Wifi light on top of printer is solid. Tried resetting printer by holding every combination of buttons in while plugging in/powering on.  No response.  Nothing changes the steady-on status of the power/wifi/ and ready lights.  Tried connecting via USB... device is not seen by my PC.  Can anything be done?

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3 REPLIES 3

‎02-24-2020 07:15 PM

HP Recommended

follow-up:  even removing the toner and imaging drum yields no flashing lights.  all indicators remain lit solid

‎02-28-2020 03:10 AM

HP Recommended

Hi @ExTechjunkie

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

‎02-28-2020 06:05 AM

HP Recommended

I’ve done this. Lights always stay steady on. Reset does not happen. Buttons have no effect. 

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