LaserJet Pro M104 - factory reset

[Dmitry4]

Hello!

I lost my LaserJet Pro M104 printer password.

I cant access printer EWS

Please help me reset printer to the factory defaults.

[Jeet_singh]

Hi @Dmitry4,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!

I understand you have lost password for your printer and need assistance.

Don't worry I will try to help you out.

Please try the steps mentioned below to perform a factory reset on your printer. For more details, please go through the user guide of this printer.

If you have issues even after trying out the steps, please perform an advanced reset on your printer and check if it helps.

Since the steps to perform NVRAM reset is confidential I will send you the steps in a private message, please watch your inbox for more information.

I'll watch your reply!

Happy Weekend!

[Dmitry4]

Please point me the GO button - can't find it.

http://h10032.www1.hp.com/ctg/Manual/c05172884

[Rainbow23]

Hi @Dmitry4,

Thank you for your reply, I'll be more than glad to help you.

I understand that the issue has not resolved after following the steps mentioned in the previous interaction.

This issue may require a one to one interaction over the phone.

Hence, you may contact HP Technical Phone Support at this link: http://hp.care/2r9wSvP

Select the country where you are located and type the product# or the serial number of the unit and then choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information. Click on 'Show Options' icon and then scroll down the page and select 'Get Phone Number' to get the phone number.

You have a good day ahead.

[migamer]

help please. forgot password and can't recover the way in writing instruction. Write how to make a hard reset. Thanks!!!

[The_Fossette]

@migamer,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

• What is the exact model for your printer?
• What is the operating system you are using?
• What is the exact issue you are facing?
• Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[migamer]

1: HP LaserJet Pro M104

2: Windows 10 pro

3:Lost password from Web interface

4:

this method does not work because it asks for the password!

[The_Fossette]

@migamer,

Thank you for the information.

I recommend you follow the below steps and check if it helps.

a. Print a configuration page to determine the IP address or hostname.

i. Press and hold the Resume/Cancel button until the Ready light begins blinking.

ii. Release the Resume/Cancel button.

b. Open a web browser, and in the address line, type the IP address or hostname exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.

2. On the System tab, click Save and Restore in the left navigation pane.

3. In the Restore Defaults area, click the Restore defaults button.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[migamer]

when you try to open the system tab-asks for the administrator password

[The_Fossette]

@migamer,

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!