LaserJet Pro MFP M177fw carousel not rotaring

[AdusEbe]

I equally have the same problem too

[TEJ1602]

@AdusEbe, Welcome to HP Support Community!

Step 1: Manually Remove Cartridges:

1. Turn the printer OFF
2. Open the top cover on your printer so you can see the toner cartridges
3. On the left-hand side of the black frame, you will see a picture of the printer
4. To the right of the picture, you will see an oval hole with a white plastic piece inside it
5. Use something to push down on the white plastic piece
6. While pushing down on the white plastic piece, use your hand to rotate the carousel backward.
7. Avoid touching the toner, but grab the handle of the cartridge and remove it
8. Set the cartridges on a piece of paper
9. Continue to rotate the carousel until all cartridges have been removed
10. Once all cartridges have been removed, please close the cartridge access lid. Please leave the cartridges out of the printer for now.

Step 2: Power Reset:

1. With the cartridge removed from the printer turn the printer ON
2. The printer may come on to an 'install cartridges' message, just ignore this for now
3. With the printer ON, disconnect the power cable from the rear of the printer for 1 minute
4. Plug the power cable back in
5. The printer will start back up on its own
6. Once the printer comes on you should see another prompt to install the missing cartridges
7. Lift the lid on the printer and install each cartridge in the color-coded slot

How to Install Cartridges

Once the cartridges are installed please test your printer to verify if the issue has been resolved.

If the issue persists, I am afraid it could be a hardware issue.

I would recommend you to try our other support options.

Follow the steps below to reach out to our HP Support team:

Step 1. Open link:www.hp.com/contacthp/
Step 2. Enter the product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - select your preferred option

Thank you. 

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