LaserJet Pro MFP M225rdn STUCK ON INITIALIZING

[Andre17]

Hello, please, help my printer hang on INITIATING . I can not download new software, the computer can not see the printer. How can I reset the printer ? Please help

[TEJ1602]

@Andre17, Welcome to HP Support Community!

Let us first perform a hard reset on the printer-

Make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done:

• Remove the toner cartridge from the printer.
• While the toner is removed, remove the power cable from the back of the printer for one minute.
• When the printer asks to insert the cartridge, place the cartridge in the printer.

Let me know if this helps.

Keep me posted.

Cheers 🙂

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[Andre17]

Hello, unfortunately, it did not help. I took out the toner cartridge from the printer, I disconnected for a minute from the electricity and reconnected. Wthout closing the flap, I did so and with the flap closed after taking out the toner and after connecting, he writes initializing ,it did not help for help .The printer is connected directly to the wall outlet. At work the printer worked possible that it is voltage fault, how can I force the correct voltage to the printer from the outlet ? Please help how I can reset it differently .

[TEJ1602]

@Andre17

Try updating the printer firmware from here.

Refer to this document for more help on the firmware update.

If you still have issues, the only option left is to perform a full reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Andre17]

Hello, unfortunately, the computer does not detect the printer and I can not install the firmware. I made the reset as in the instructions . The Permanent Storage Init was displayed and I released the buttons, the initializing memory of the constant was written and then stuck on the initializing unfortunately I will not help, I am asking for further help

[TEJ1602]

@Andre17

Seems like an issue with the printer hardware. Would recommend you to try our other support options.

Follow the steps below to reach out to our HP Support team:

1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the appropriate option based on your preference. 
6) Fill the web-form and proceed further. 

Thank you. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!