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HP Recommended
LaserJet Pro MFP M281fdw
macOS 10.15 Catalina

Printer failed to print.  Error Message says Memory Full.  I have reset printer, but it still gives same message.  How do you clear the memory?

1 REPLY 1
HP Recommended

@JRF3, Welcome to HP Support Community!

 

I see that there is a memory full error when you try to print, this could be an issue with the printer or the printer drivers installed. Let us try to isolate and resolve the issue.

 

If you're using the fax feature on the printer, try to clear the fax memory first. Here is how you do it-

  1. From the Home screen, touch the Setup  button.

  2. Touch the Service menu.

  3. Touch the Fax Service menu.

  4. Touch the Clear Saved Faxes button.

Make sure the printer is running the latest version of firmware available.

  1. Print a Configuration Report from the control panel.

  2. Go to HP Customer Support and search for the printer.

  3. On the product page, click Software, Drivers, and Firmware.

  4. Scroll down to and expand the Firmware section.

  5. Click the Details tab and check the firmware Version: date against the version listed on the Configuration Report.

  6. If a newer version of firmware is available, update the firmware. For instructions, go to HP LaserJet Pro - Update the printer firmware.

If the issue persists, restore the printer defaults from the control panel. For instructions, go to HP LaserJet Pro - Restore the factory-set defaults. This will remove any saved settings from the printer (fax contacts, scan to email settings, custom configurations, etc.).

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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