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‎04-21-2020 09:43 AM

HP Recommended
Product: LaserJet Pro MFP M28
Operating System: Microsoft Windows 7 (64-bit)

When I turn the unit off and on, the orange status light does not come on. In fact, it appears the whole panel is dead. The only way to tell if the unit is on is if I open and close the cartridge opening!

1 REPLY 1

‎04-24-2020 07:25 AM

HP Recommended

@laynelab

 

Welcome to the HP Support Community.

 

Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Try connecting the Printer to a different wall outlet directly. Try the steps from here: https://support.hp.com/us-en/product/hp-laserjet-pro-mfp-m28-m31-printer-series/16647082/model/16647...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 

 

 


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