LaserJet Pro m252dw: Memory is low. Job cancelled.

[Bill127]

I'm trying to print a USGS topo maps to my printer. They are PDF files, in the range of 10 to 40 MB. It is probably important to note that these jobs DO WORK if I print the map on a single page.  However, theses jobs fail, usually "silently", when I try to tile the map across multiple pages. The printer will have a "Printing" message on it for roughly 40 minutes. Then it silently cancels the job.   On one occasion I cancelled a job from the my Mac and saw the "Memory is low" message flash (briefly) on the printer's touch screen in yellow font. I have tried:

• Turning the computer on and off (many times)
• Turning the printer on and off (many times)
• Tile-printing other maps (almost always fails).
• Unplugging the computer from the wall, waiting for 30 seconds, and plugging it back directly in to the wall (not a surge protector)
• Unlisting and relisting the printer in the Apple Preferences -> Printers and Scanners section (many times)
• Unlisting the printer and relisting it by using its IPv4 address
• Using the customer service "chat" option (not very satisfactory, the chat rep did not seem to know what a print driver was)
• Using the customer service "phone" option (not very satisfactory, the rep knew what a print driver was but apparently could not tell me how to download a current version)
• Updated the print driver (I think, see below).

The main difficulty with updating the driver is that you are routed to a "HP Color LaserJet Pro M252dw Software and Drivers" page that does not have any "download" feature. Instead, there is on-screen nagging about warrantee status. (It turns out that my printer is still under warantee). I did find a suggestion, on this forum, that current drivers could be acquired with the HP Easy Start app. I acquired this and ran that too, although I don't recall it saying anything explicitly about downloading a fresh copy of the driver. When I run the HP Utility program it tells me that the printer has "HP PostScript Driver 19.13".  

Recently I did get a tile to print, but I had inadvertantly turned on duplex printing, which makes the output of little use.

My most basic question is: How can I tile-print a PDF?  If that is not immediately answerable (and it may not be) then is there a way to get the printer to fail verbosely?  It was only by accident that I happened to notice the "Memory is low" message the one time that I did see it.

[sandytechy20]

@Bill127

Welcome to the HP Forums. I would be happy to help you with your HP Color LaserJet Pro M252dw. I understand that you are getting memory low error and you have already done some preliminary troubleshooting.

Don't worry though as I have a few steps to determine the issue and find a solution as well,

Check the driver name that is installed for the printer. Make sure it shows just the printer's name.
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen it should show the printer's name. (Laserjet M276)

If the full printer name isn't listed correctly, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, you might have to click the drop down to select the printer's name to add it in.

Try printing again.

I have provided the steps for setting up the printer through IP Protocol if the issue persists, which has resolved other "Low Memory" errors.

Print a Configuration page to get the printer's IP address. HP LaserJet Pro 200 Color MFP M276n and MFP M276nw - Printing a Configuration Report.

Delete the printer from Printers and Scanners.
Click on the + button, select the IP Protocol across the top, type in the printer's IPv4 address, select Jet Direct below and then Apply.

Try printing again.

Let me know how it goes.

Cheers.

[Bill127]

Hi SandyTechy20,

And thank you for your response!

That said, I've seen this advice before. In my list of steps already taken there is mention of (1) "Unlisting and relisting the printer in the Apple Preferences -> Printers and Scanners section" (corresponding to your first suggestion) and (2) "Unlisting the printer and relisting it by using its IPv4 address" (corresponding to your second suggestion). Neither of these actions have been successful in the past - it is still not possible to print the maps when "tiling" across several pages.

But, since you asked, I repeated the actions. First I opened the print preferences which showed the following:

(The full name of the printer is not shown in this dialog box, but if you hover the cursor over the partial name it will tell you that the full driver name is: "HP Color LaserJet Pro M252dw (A4F70C)". This is the driver used to communicate with the printer wirelessly. After clicking the "-" button the Printers list in the dialog box becomes blank:

And after clicking the "+" button and selecting the same print driver the setup is restored:

However, the next attempt to tile-print a map (using this revised driver arrangement) failed.  I cancelled it after 10 minutes and watched carefully for a "Memory is low" error on the printer's touch screen but did not see it.  Yesterday I did something very similar and did see the "Memory is low" message (that was the second time it's popped up on the printer) so it is semi-reproducible.

I also followed up on your second suggestion. As above:

• I removed the existing printer from the list of printers. That left me with an empty list of Printers in the preferences dialog box.  
• I clicked "+", which produced a drop-down dialog.
• In the drop-down dialog I clicked the circular icon labeled "IPP" This changed the content of the dialog box
• I add the IPv4 address in the Address text field. 
• This caused new text to appear in the dialog box, including the identification of the printer at this address as being "

  HP Color LaserJet Pro M252"

• back in the preferences dialog box the Printers list looks like this:

However, the next attempt to tile-print a map (using this revised driver arrangement) failed.  I cancelled it after 10 minutes and watched carefully for a "Memory is low" error on the printer's touch screen but did not see it.

Sorry for all the clutter!  I did want you to see that I was following the directions as closely as possible.

Is there another approach?  In the past I've allowed the print job to run for long for much longer. What happens in that case is that the printer itself seems to cancel the job after about 40 to 60 minutes. Here is the output from the Error Log for the last couple of days:

E [15/Jul/2017:17:38:15 -0600] [Job 181] Unable to send data to printer.
E [15/Jul/2017:18:08:58 -0600] [Job 183] Unable to send data to printer.
E [15/Jul/2017:21:06:38 -0600] [Job 188] Unable to send data to printer.
E [15/Jul/2017:21:30:48 -0600] [Job 172] Files have gone away.
E [16/Jul/2017:13:14:38 -0600] [Job 194] Unable to cancel print job.
E [16/Jul/2017:13:52:26 -0600] [Job 195] Print job canceled at printer.
E [16/Jul/2017:16:15:03 -0600] [Job 196] Print job canceled at printer.
E [16/Jul/2017:17:33:38 -0600] [Job 197] Unable to cancel print job.
E [16/Jul/2017:18:01:45 -0600] [Job 198] Unable to cancel print job.
E [16/Jul/2017:18:01:46 -0600] [Job 198] Unable to cancel print job.
E [16/Jul/2017:18:15:15 -0600] [Job 201] Unable to cancel print job.
E [16/Jul/2017:18:21:30 -0600] [Job 201] Unable to cancel print job.
E [16/Jul/2017:20:02:48 -0600] [Job 1] Unable to cancel print job.
E [16/Jul/2017:20:02:49 -0600] [Job 1] Unable to cancel print job.
E [17/Jul/2017:14:24:04 -0600] [Job 3] Print job canceled at printer.
E [17/Jul/2017:18:08:16 -0600] [Job 7] Unable to cancel print job.
E [18/Jul/2017:08:14:51 -0600] [Job 9] Unable to cancel print job.
E [18/Jul/2017:08:14:51 -0600] [Job 9] Unable to cancel print job.

[Bill127]

Hi SandyTechy20,

I just came back to check on my response to your answer and see that the images I included are represented by triangle-icons. Sorry about that!  Are you able to see the images?  If not, what should I do to include JPEGs?

[Dvortex · Accepted solution]

Hello, @Bill127

I see that you were interacting with @sandytechy20. I'd like to jump in with a suggestion 🙂

I went through your post and it seems that the printer drivers are installed using the AirPrint drivers. You can try to install the printer using the original printer drivers instead of AirPrint drivers. Reset the printing systems to change this. Here are the steps:

• Uninstall the old printer drivers first. Follow the steps mentioned here: http://hp.care/2cKwLyC
• Now run the Apple Software Update. Check here for steps: http://hp.care/2cNgw3C
• Restart your computer and printer.
• Click the Apple menu icon, and then click “System Preferences”.
• Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
• Right-click the blank space in the Printers list, and then click “Reset printing system”.
• Click “Reset” in the confirmation window.
• Enter an administrator username and password, and then click “OK”.
• Wait until the printing system is reset and no devices show in the Printers list

• Restart your computer and then go back to System preferences – Printers and scanners.
• Click the “Add button” (+).
• Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
• Click “Print Using...”, and then select the name of your printer (By default “AirPrint” would be selected)

If the issue persists, then reset the printer completely to fix the memory low message. I am sending you a private message with the steps. Please check the mailbox icon at the top right corner of your screen to access your inbox.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Bill127]

Hi DVortex,

And thank you for the detailed instructions. I have gone through the steps you outlined and Acrobat Reader is now tile-printing USGS maps perfectly well. 

One note (possibly of interest for your future messages), but I checked the top-right corner of my screen and there was no mailbox icon. You may want to caution future website visitors that they need to log in before they will see the mail icon. It is currently in the form of a stylized envelope rather than a mailbox.

In all events, thany you again for your very kind assistance!

Bill

[Rainbow23]

Hi @Bill127,

You are welcome.

I am happy to know that the issue has resolved.

I also appreciate your time and patience.

Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

It was a pleasure assisting you. You have a good day ahead.

[Drewjo1]

Hi,
I am having the same issue, I have trued everyone you suggest please can you pm me how to reset my m252nw
Thanks Andrew

[Majclo]

Hi guys,

I went through the same issues with my laser jet pro cm1415fn color MFP - reinstalling the driver as described above did not help. May you sent me the instructions how to reset HP completely or is there any other solution?

The messagre is the same: Memory low. Job cancelled.

Thank you in advance.

Best regards

Majclo

[MKazi]

@Majclo

Welcome to HP Support Forums. 🙂

I came across your post and would like to assist. 

I understand that you have an HP LaserJet Pro CM1415fn Color Multifunction Printer and it does not print. There is an error starting the memory is low. job cancelled. I appreciate your efforts in troubleshooting this issue and have certainly done a good job.

Is the printer able to make a photocopy successfully? If yes then it indicates that the printer and ink cartridges are all fine. 

I have sent you a private message with the steps to reset the printer. The printer will restore to its original factory condition after the reset.

Hope this information helps. Keep me posted on how it goes. 

Cheers! 🙂