LaserJet not printing after Windows 10 update

[ChappaChap]

On 8/27/2017, I updated a nearly new Lenovo ThinkCentre M910z to Windows 10 Fall Creators Update.  Since then, the only way I have been able to print on my LaserJet Pro M252dw is by using a USB cable to physically link the computer printer.   Before the update, there were no problems sending print jobs over Ethernet.  I have confirmed that the printer is still connected via Ethernet to my home network.

I've tried everything I can think of to fix the problem.  I rebooted my network router.  I used Microsoft's Wizard for solving printer problems and updating print drivers.  I downloaded and installed the latest drivers from the HP support website.  I've rebooted both the printer and the computer.  I've deleted the printer from Windows "Devices and Printers" and then added the M252dw back into the Devices and Printers list.  I tried printing different types of documents.   None of these fixed the problem.  I'm able to print now only through a USB cable, which I never had to use before.  

Most often, the printer simply fails to print and there is no error message.  But I'm also seeing error messages to the effect that the printer is offline, or it has run out of paper, or a door is open on the printer, none of which is true. 

Since the printer works perfectly well through the USB cable but not through the ethernet cable, and I had no problem with the Ethernet connection before the latest Windows 10 update, it seems the HP printer driver is not playing well with the newest version of Windows 10.

Can anyone suggest a solution that I haven't already tried?  Thank you.

[DavidSMP · Accepted solution]

Hi @ChappaChap,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding assistance with printing using the Ethernet connection while a USB connection works perfectly. I will be delighted to assist you here.

Superb description and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this happen any software or Windows update?
• Did you run print and scan doctor and check if the issue gets fixed?

For now, try these steps:

• Run print and scan doctor from this link: http://hp.care/2syjvp6; and check if the issue gets fixed. (Make sure that the USB cable is disconnected).

If it does not, then uninstall and reinstall the printer software by following these steps:

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, select any printer listed there and you will get some options on the top.
• Click on print server properties.
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again.

Then download the latest full feature driver from http://hp.care/2uuWrF7 and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

This should fix the issue.

If it does not try printing using the Windows Built-in drivers by installing it by following instructions from this link: http://hp.care/2o3acvH

This should correct the issue for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[ChappaChap]

Thank you, David, for the thoughtful and detailed reply.  Please excuse my delay in responding.  I'm new to the discussion boards and I was wondering how I would find my way back to my message.

To answer one of your questions, yes, the problem arose immediately after I ran the huge October 2017 Windows 10 update.  Before that, the printer was working normally.

I ended up solving the problem by using HP's tool to uninstall the printer drivers, then reinstalling the latest printer driver for this printer.   (After uninstalling/reinstalling the driver, the printer worked normally and I'm presuming that over this same period Microsoft didn't push through a little patch on the October Windows 10 update.)

I have retained a copy of your detailed reply and plan to refer to it if I ever again have a problem communicating with the printer.

[DavidSMP]

Hi @ChappaChap,

Awesome job. I am glad that it worked. You have done extremely well by displaying terrific technical expertise, immense patience and great persistence to try and resolve the issue. Kudos to you for a job well done. 🙂 I genuinely hope the product works great and stays healthy for a long time.

Trust me I've done all I can to assist you by keeping your best interest in mind. It has been a great experience to share this platform with you and an absolute honor to have worked with you. If you found this helpful, then to simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed year ahead. Stay healthy and smile big. 🙂

Cheers!